Version / as of: 23 October 2026. These terms and conditions govern the contractual relationship between Skischule Flachau GmbH and its customers. Please read them carefully before booking.

1. Scope and contracting party

1.1 These General Terms and Conditions (hereinafter “T&Cs”) apply to all contracts for ski courses, snowboard courses, private lessons, special courses (e.g. cross-country skiing, snowshoe hiking, deep snow, ski touring, Adapted Skiing) and all other services and ancillary services of Skischule Flachau GmbH (hereinafter the “ski school”).

1.2 The contracting party is Skischule Flachau GmbH, Liftstraße 281, 5542 Flachau, Austria, entered in the commercial register (Firmenbuch), member of the Salzburg Chamber of Commerce (Wirtschaftskammer Salzburg), Ski Schools Trade Group (Fachgruppe der Schischulen).

1.3 These T&Cs apply in the version valid at the time of booking. Deviating, conflicting or supplementary terms of the customer do not become part of the contract unless the ski school expressly agrees to their application in writing.

1.4 A “customer” is any natural or legal person who books a service from the ski school. A “participant” is the person who takes part in the course. For participants who are minors, their legal representative (parent or guardian) acts on their behalf and is at the same time the customer and contracting party.

2. Conclusion of contract and booking

2.1 Bookings can be made via the online shop, in person at one of our offices, by telephone or by e-mail.

2.2 The presentation of courses and prices on the website, in the online shop or in printed materials does not constitute a legally binding offer, but a non-binding invitation to book (invitatio ad offerendum).

2.3 By booking, the customer submits a binding offer to conclude a contract. The contract is only concluded when the ski school accepts it: for online bookings by a separate booking confirmation by e-mail, for bookings made on site, by telephone or by e-mail by express confirmation from the ski school. An automatic acknowledgement of receipt or order confirmation does not yet constitute acceptance.

2.4 When booking, the customer is obliged to provide truthful and complete information, in particular about the participant’s age, ability and any health restrictions, insofar as these are relevant to the safe conduct of the course (see section 8).

2.5 Allocation to courses, ability groups and group sizes is made by the ski school on pedagogical and safety grounds. There is no entitlement to a particular ski instructor, a particular group or a particular meeting point.

3. Prices, deposit and payment

3.1 The prices shown in the online shop or in the current price list at the time of booking apply. All prices are in euros and include statutory value added tax (Umsatzsteuer).

3.2 Reservations and bookings require a deposit. The share of the deposit is shown during the booking process and, depending on the type of course, the season and the time of booking, may be 25%, 50%, 75% or 100% of the course price. The course place is only deemed bindingly reserved once the deposit has been received.

3.3 Unless agreed otherwise, the balance is to be paid at the latest at the start of the course. For online bookings, the ski school may demand full advance payment.

3.4 Depending on the booking channel, payment is made via the payment methods offered in the online shop, by bank transfer, by debit or credit card, or in cash on site. For payments using the methods offered by the payment service provider, its terms and conditions apply in addition.

3.5 Early-booking and other discounts (e.g. 5% early-booking discount for bookings made up to 45 days before the start of the course) only apply if the stated conditions are met and cannot be combined with other promotions unless expressly stated otherwise.

3.6 If the customer is in default of payment, the ski school is entitled to charge statutory default interest as well as the reminder and debt collection costs necessary for appropriate legal enforcement. If the deposit or the balance is overdue, the ski school may, after setting a reasonable grace period, withdraw from the contract and allocate the course place elsewhere.

4. Statutory right of withdrawal for distance sales (online, e-mail, telephone)

4.1 If the contract is concluded with a consumer by distance selling (online shop, e-mail, telephone) or away from business premises, the consumer is in principle entitled to a right of withdrawal under the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG).

4.2 Exclusion of the right of withdrawal for leisure services:

For contracts for services related to leisure activities which provide for a specific date or period of performance, there is no statutory right of withdrawal pursuant to section 18 (1) no. 10 FAGG. Since ski courses and private lessons are date-specific leisure services, the fourteen-day right of withdrawal under the FAGG is excluded for these bookings.

4.3 Irrespective of the statutory right of withdrawal, the ski school grants its customers the contractual cancellation and rebooking options set out in section 5.

4.4 Where a statutory right of withdrawal exists for individual services (e.g. pure sales of goods in the shop), the customer will be informed separately during the booking process and will receive the corresponding model withdrawal form.

4.5 Voluntary right of withdrawal within 48 hours: Irrespective of section 4.2, the customer may withdraw from the contract free of charge and without giving reasons within 48 hours of concluding the contract (by e-mail to info@skischuleflachau.at or via the withdrawal form in the online shop). Payments already made will be refunded within 14 days by the same means of payment. If the booked course starts within these 48 hours, the right of withdrawal ends when the course starts. After this period has expired, section 5 applies.

5. Cancellation, rebooking and refunds

5.1 For the calculation of cancellation periods, the decisive point in time is the receipt of the written cancellation notice (by e-mail or in person) by the ski school, in relation to the booked start of the course.

5.2 Cancellation scale:

Time of cancellation before start of course	Refund of the course price
up to 30 days before	100% refund
29 to 14 days before	50% refund
13 to 8 days before	10% refund
from 7 days before until start of course	no refund (exception: medical certificate, see 5.4)

5.3 The decisive factor for the cancellation scale is always the number of full days remaining until the start of the course when the cancellation notice is received.

5.4 Illness/injury: If the participant cannot take part for proven health reasons (illness or injury), a pro-rata refund for the course days or units not yet used will be made on presentation of a medical certificate confirming unfitness for the course or for skiing during the course period. Units already used will not be refunded. The certificate must be submitted without delay, and at the latest within 7 days of the course day in question.

5.5 Credit note instead of repayment: Instead of a refund, the ski school primarily offers a credit note in the amount of the refundable sum, which can be redeemed during the current and the following winter season. If the customer does not want a credit note, the refund is made in accordance with the cancellation scale under section 5.2.

5.6 Rebookings (e.g. a different course date or a different type of course) are possible subject to availability and in accordance with the cancellation periods. Any price difference must be paid.

5.7 Missed course days, late arrival or leaving the course early for reasons for which the ski school is not responsible do not give rise to any entitlement to a refund, replacement service or make-up lesson.

5.8 Refunds are made by the same means of payment as the original payment unless agreed otherwise. Any transaction fees charged by payment service providers may be deducted, insofar as legally permissible.

6. Cancellation by the ski school, weather, lift closures and force majeure

6.1 The ski school provides its services under the conditions of alpine winter sports. Certain risks – in particular weather conditions, snow conditions, avalanche danger and the operation of the lift facilities – are outside the ski school’s sphere of influence.

6.2 Force majeure comprises all external events that the ski school cannot influence, in particular extreme weather (e.g. storm, heavy snowfall, icing, thaw, insufficient snow), avalanche danger, official closures, closures of pistes and lifts, power cuts, operational disruptions or shutdowns of the mountain railways, pandemics, epidemics, and official or statutory measures.

6.3 If a course or a unit has to be cancelled, shortened, postponed or relocated in whole or in part due to force majeure or for safety reasons, the ski school is entitled to move the course to another suitable location, to reschedule it or to adapt the programme. Such adjustments do not constitute a defect in the service.

6.4 The decision on whether to hold, postpone or cancel a course for safety reasons is made solely by the ski school or the ski instructor assigned, at their due discretion. This decision is decisive for the safety of the participants and must be respected by the customer.

6.5 If a course or an already paid unit is cancelled in its entirety for reasons attributable exclusively to the ski school’s sphere (but not in the case of force majeure within the meaning of 6.2), and no equivalent replacement date can be offered, the amount attributable to the cancelled service will be refunded or granted as a credit note. Further claims, in particular for travel, accommodation, lift pass or other consequential costs, are excluded in this case, insofar as legally permissible.

6.6 If the ski school cannot provide its service, or can only provide it in part, as a result of force majeure, there is no entitlement to compensation for consequential or incidental costs (in particular lift passes, equipment, travel, accommodation, meals). Any payment already made for course units that were not actually provided will, insofar as reasonable and acceptable, be treated pro rata as a credit note or refund. There is no entitlement to make up lessons cancelled due to the weather.

6.7 Lift facilities, piste grooming and piste safety are not operated by the ski school but by the respective cable car and lift companies. The ski school accepts no liability for their operation, operating hours, closures and outages, nor for the validity and availability of lift passes. Unless expressly included in the course price, lift passes are not part of the course service and must be purchased by the participant.

7. Duty of supervision, children and minors

7.1 The ski school’s duty of supervision over participants who are minors begins with the actual handover of the child to the responsible ski instructor at the agreed meeting point at the start of the course and ends with the end of the respective course unit at the agreed meeting point or at the agreed end time.

7.2 Before the start and after the end of the course unit, and outside course times, supervision of the child is the sole responsibility of the parents or guardians or the persons authorised by them. Parents and guardians must ensure that the child is dropped off at the meeting point on time and picked up again immediately after the end of the course.

7.3 If a child is not picked up in good time after the end of the course, the ski school is entitled, but not obliged, to supervise the child beyond the course time. Parents and guardians must ensure that they can be reached by telephone during the course time.

7.4 The duty of supervision depends on the age, number and nature of the children in care, the group size and the specific conditions on the mountain. It is limited to what is possible and reasonable in a group ski course under the conditions of alpine terrain. Seamless individual supervision of every child at every moment is by its nature not possible in a group course and is not owed.

7.5 Parents and guardians are obliged to inform the ski school before the start of the course of all circumstances relevant to care and safety, in particular health restrictions, allergies, necessary medication, particular behavioural traits and the child’s actual skiing ability.

7.6 If a participant leaves the group or the designated practice area on their own initiative and against the instructions of the ski instructor, the ski school’s ability to supervise ceases to that extent; liability for any resulting consequences is excluded to that extent.

7.7 If a participant proves unsuitable for the group, endangers themselves or others, or repeatedly fails to follow the ski instructor’s instructions, the ski school is entitled to exclude the participant from the rest of the course for safety reasons. There is no entitlement to a refund in this case. In the case of minors, the parents or guardians will be notified without delay.

8. Health, personal responsibility and participants’ duties to cooperate

8.1 Taking part in ski, snowboard and other courses requires physical fitness and health appropriate to the course. Each participant or, in the case of minors, the parent or guardian is personally responsible for ensuring that there are no health reasons against participation.

8.2 The participant is obliged to disclose, before the start of the course, any existing health restrictions, pre-existing conditions, injuries, pregnancy or the taking of medication, insofar as they may affect safe participation.

8.3 Winter sports in alpine terrain involve typical risks inherent in the sport (in particular the risk of falls, collisions and injury, and hazards from terrain, weather and other piste users). These risks are known to the participant; he or she takes part in the course on his or her own responsibility and at his or her own risk, unless the ski school is liable under section 9.

8.4 Participants are obliged to follow the instructions of the ski instructors, to observe the recognised FIS rules of conduct for skiers and snowboarders, to behave considerately, and to adapt their speed and style of skiing to their ability, the terrain, the snow and weather conditions and the density of traffic.

8.5 Wearing a ski helmet that meets the relevant standard is strongly recommended and is mandatory for children in accordance with the applicable provincial legislation. The participant is personally responsible for suitable, functional and correctly adjusted equipment (in particular binding settings), unless the equipment is provided by the ski school.

8.6 If a participant seriously or repeatedly breaches safety or conduct rules, he or she may be excluded from the course in accordance with section 7.7.

9. Liability

9.1 The ski school is liable in accordance with the general statutory provisions for damage resulting from an intentional or grossly negligent breach of duty by the ski school, its legal representatives or its vicarious agents, as well as for damage resulting from injury to life, body or health caused by a culpable breach of duty.

9.2 For property damage and financial loss caused by slight negligence, the ski school is liable only in the event of a breach of a material contractual obligation (cardinal obligation), the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer may regularly rely. In this case, liability is limited to the foreseeable damage typical for this type of contract. Any further liability for slight negligence is excluded, insofar as legally permissible.

9.3 The limitations of liability in section 9.2 do not apply to damage resulting from injury to life, body or health, nor in cases where mandatory statutory provisions (in particular under the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG) and the Product Liability Act (Produkthaftungsgesetz)) provide for more extensive liability. Towards consumers, liability for personal injury is not restricted.

9.4 The ski school is not liable for damage, in particular from accidents, attributable to the general risk inherent in winter sports, the behaviour of other piste users, weather and snow conditions, the condition of the pistes and lift facilities or force majeure, insofar as this is not due to a culpable breach of duty by the ski school.

9.5 No liability is accepted for valuables, clothing and equipment brought along, or for items left at the meeting point or on the premises, unless the loss or damage is the responsibility of the ski school.

9.6 Taking out adequate accident, health and liability insurance and, where applicable, rescue and repatriation cost insurance is the participant’s own responsibility. The ski school strongly recommends appropriate insurance cover.

9.7 The customer’s claims for damages become time-barred in accordance with the statutory provisions. Obvious defects in the service should, where possible, be reported without delay to the ski instructor assigned or at the ski school’s office so that a remedy can be provided.

10. Photo and audio recordings

10.1 During the courses, the ski school may make photo and video recordings for documentation, training and advertising purposes. Recordings in which participants are individually recognisable are used for advertising or publication purposes only on the basis of separate, voluntary consent.

10.2 Consent once given can be withdrawn at any time with effect for the future. Further information on the processing of personal data can be found in the ski school’s privacy policy at www.skischuleflachau.at/en/privacy-policy/.

11. Data protection

11.1 The ski school processes the personal data of customers and participants exclusively within the framework of the applicable data protection provisions (in particular the GDPR (Datenschutz-Grundverordnung, DSGVO) and the Austrian Data Protection Act (Datenschutzgesetz)) for the performance of the contract, the conduct of courses and the fulfilment of legal obligations.

11.2 Details of the nature, scope and purpose of the data processing and of the rights of the data subjects can be found in the privacy policy at www.skischuleflachau.at/en/privacy-policy/.

12. Vouchers

12.1 Unless stated otherwise, vouchers issued by the ski school are valid for three years from the date of issue. Within this period they can be redeemed for the services stated.

12.2 Vouchers cannot be redeemed for cash. Any remaining balance after partial redemption is retained until the voucher expires. Vouchers are transferable unless expressly personalised.

13. Online dispute resolution and complaints

13.1 The European Commission provides an online dispute resolution platform (ODR platform), which can be accessed at https://ec.europa.eu/consumers/odr. The ski school is neither obliged nor, in principle, willing to take part in dispute resolution proceedings before a consumer dispute resolution body, but endeavours to resolve complaints amicably through direct contact.

13.2 Complaints and concerns can be addressed at any time to the contact details given in section 1.

14. Final provisions

14.1 Austrian law applies, excluding the conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods. Towards consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by the mandatory provisions of the state of their habitual residence.

14.2 For disputes with businesses, the court with subject-matter jurisdiction for 5542 Flachau is agreed as the place of jurisdiction. For consumers, the statutory places of jurisdiction apply; a consumer can only be sued before the courts in whose district their domicile, habitual residence or place of employment is situated.

14.3 Should individual provisions of these T&Cs be or become wholly or partly invalid, ineffective or unenforceable, the validity of the remaining provisions shall not be affected. Towards consumers, the statutory rule replaces an invalid provision; towards businesses, an effective provision is deemed agreed which comes closest to the economic purpose of the invalid provision.

14.4 Amendments and additions to these T&Cs, as well as collateral agreements, require text form to be effective. The version of the T&Cs valid at the time of the respective booking is decisive.

Skischule Flachau GmbH, 5542 Flachau – as of: season 2025/26